We promise every item with 30 days warranty since the parcel delivered.  We take the whole responsibility for delivery damage, broken on first / second use in 30 days.

If parcel not delivered over the lead time, please contact us in time. We will process resend/ refund. Time range is very important for Express company investigation and our claim from them.  

If after 30 days since dispatch, and say no receive, we are not able to help to solve the issue anymore.

Steps:

• 1.Contact Customer Service through email to service@godropship.co.uk after you receive the item within 30 days.
• 2.Send pictures or video to Customer Service to show it's wrong or defective.
• 3.Customer Service confirms it's wrong or defective.
• 4.Send back the item to above address. But we are not responsible for the returned shipping fee.
• 5.After receiving package, we will process your replacement or refund.
• 6.Customer Service will contact you with details regarding replacement or refund.

Please refer to the following policies and solutions for causes originated by GO Dropship:

In essence this means that faulty products can be returned to GO Dropship by confirm the obvious quality defects as follows :

• 1. Low quality of workmanship
• 2. Huge deviation between the receiving and the one displayed in the image (including the style / color )
• 3. Poor parcel packing

If you received the item with wrong color from GO Dropship: we would like to take the responsibility to issue you a full refund. If a refund is required, please be ready to provide Customer Service photographs clearly showing the problem with the item. Then we will refund to you within 24 hours after the issue is confirmed. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If you received the incorrect item from GO Dropship: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 30 days after receiving your order to contact Customer Service and request a return or replacement.

If you received a defective or damaged item: You are eligible for a full refund or replacement. When requesting refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its tracking number as soon as possible. If you believe your item is damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your replacement or refund.

Alternatively, you can open the item in front of the delivery person. If you find that it was damaged during shipping, you can refuse to sign it. GO Dropship will ship you a new item immediately.

Please contact us via email service@godropship.co.uk with order number before send it back, this is important.

This is the Royalmail return address details which only receive Royalmail parcels:
LANCE
PO Box 275
MANCHESTER Lancashire M24 0DJ
United Kingdom

Noted:

Please notice us the tracking number when delivered. The warehouse will need the tracking number to find returned parcel. We will refund you once return delivered proofed. If the tracking number doesn't show delivered to our returned address or delivered to different place, this return is in valid.

Don't return items wrong to our address. Warehouse will take service fee/ hold fee to process.

We will check what is the problem exactly. If it is Express issue/our mistakes, we will give full refund. If it is the address issue/ your buyers’ issue/your mistake, we will deduct the postage fee we paid and refund. Deduction amount is £1.2 for large letter service, £3.3 for track48 service. Also you can pay the delivery fee again and ask to resend. Please contact us and we will help.